On the website www.angolokappa.com and any connected subdomains.


Identification of the Seller
The goods covered by these general conditions are offered for sale by PARK CHUNG EUN, with registered office at VIA OZANAM 13, 20129 MILAN, email shop@angolokappa.com, registered with the Chamber of Commerce of MILAN MONZA BRIANZA LODI under no. 754817/2024 of the Companies Register, VAT number 12909720968, hereinafter referred to as the "Seller".


1. Definitions
1.1 The term "online sales contract" or "contract" refers to the sales contract relating to the Products concluded on the website www.angolokappa.com between the Seller and the Buyer.

1.2 The term "Buyer" refers to the natural person who makes the purchase under this contract for purposes unrelated to any commercial or professional activity carried out.

1.3 The term "Seller" refers to Angolo Kappa, as identified above, that is, the entity selling the goods through the website referred to in the following article.

1.4 The term "Products" refers to the goods offered for sale by the Seller through the website.

1.5 The term "Website" refers to the website www.angolokappa.com and any directly connected subdomains.

2. Method of contract conclusion and acceptance of the general conditions
2.1 The contract between the Seller and the Buyer is concluded exclusively through the Website, where, by following the procedures indicated therein, the Buyer formalises the purchase of the Products. The Buyer acknowledges that to access the Website, an Internet connection is required, the cost of which is borne by the Buyer under the terms set by their internet provider.

2.2 These general conditions may be updated, supplemented or amended at any time by the Seller, who will notify such changes via the Website pages. Such updates/changes and/or additions will be effective exclusively for purchases made after their publication. In practical terms, purchases and the rights arising from them are governed by the general conditions in force at the time they are finalised and which the consumer has had the opportunity to examine before completing the purchase.

2.3 These general terms and conditions of sale must be reviewed by the Buyer before completing the purchase procedure. Submission of the purchase order implies reading and acceptance, by ticking the appropriate box, of the general terms and conditions of sale.

2.4 Before final submission of the order, the Buyer will be asked to check the contents of the cart, their own data, the price of the selected Products, any shipping charges and additional costs, the terms and methods of payment, and the delivery address. Once the delivery address is confirmed in the appropriate field, it can no longer be changed.

2.5 The Seller will send the Buyer an email confirming receipt of the order immediately after its submission and, therefore, the conclusion of the purchase contract. This confirmation is sent to the email address provided by the Buyer and includes all related information (identification number, Buyer information, Product details, total price, payment method, withdrawal form, and legal guarantee reminder).

3. Purchase methods and sales prices
3.1 The prices of the products offered for sale on the Website are indicated in Euros and are the prices in effect at the time the Order is submitted by the Buyer.

3.2 The product prices include VAT but do not include shipping costs. Shipping charges, which vary depending on the shipping method and delivery location, are clearly indicated in the order summary before the Buyer proceeds with the order submission.

3.3 By accepting these contractual conditions, the Buyer expressly declares that the purchase is made for purposes unrelated to any commercial or professional activity carried out.

4. Delivery times and methods
4.1 The Seller will deliver the Products selected and ordered according to the methods chosen by the Buyer, as confirmed in the email referred to in point 2.5.

4.2 Shipping times are indicated on the Website after the address is selected and before payment. If the Seller is unable, for any reason, to ship within that time frame, the Buyer will be promptly notified via email to the address provided during the purchase procedure.

4.3 If the delivered Products show damage presumably caused by the courier, the Buyer may refuse delivery and immediately inform the Seller, who will file the necessary claims with the courier and arrange a new shipment.

5. Gifts and Payments
5.1 Any promotional offers are specifically indicated and marked on the website with the word “FREE”.

5.2 Accepted payment methods include: Credit card, PayPal account, Apple Pay, Google Pay, Bank transfer.

5.3 All Orders must be paid in Euros, including taxes and mandatory charges. Any bank fees will be borne exclusively by the Buyer (including in the event of a refund). The bank transfer must be made within 10 (ten) days from the order date – after which the order will be automatically cancelled with simultaneous notification to the Buyer via automatic email.

5.4 Ownership of the ordered Products remains with the Seller until the full price of the order, including shipping, taxes, and other mandatory charges (if any), is paid in full by the Buyer. All orders are subject to verification by the credit card issuer before being processed, to protect the customer. If, for any reason, the payment cannot be charged, the sales process will be automatically cancelled, and the sale will be terminated pursuant to Article 1456 of the Italian Civil Code. The Buyer will be informed by automatic email.

5.5 Communications regarding the payment and the data provided by the Customer at the time of payment occur over secure lines, with all guarantees ensured by the security protocols used by the payment circuits.

6. Product availability
6.1 The Seller ensures, through the telematic system used, the processing and fulfilment of orders without delay. To this end, the electronic catalogue is promptly updated to indicate available and unavailable products, as well as estimated order processing times.

6.2 If an order exceeds the available quantity, unavailable items at the time of order will not be added to the cart.

6.3 Regardless of availability, for each purchase slot the individual Buyer cannot order more than 10 units of each individual Product.

7. Limitation of liability
7.1 The Seller shall not be liable for disruptions due to force majeure or unforeseeable circumstances, including malfunctions or failures of the Internet network, if it is unable to fulfil the order within the timeframe agreed in the contract.

7.2 The Seller accepts no liability for any improper use of the Products by the Buyer or third parties, contrary to the instructions on the label or packaging.

7.3 Images and descriptions on the Website are for indicative purposes only and may be subject to change. They do not constitute a contractual element. The Seller nonetheless commits to updating all Product information with maximum accuracy.

8. Legal guarantee of conformity
8.1 The Seller is liable for any lack of conformity that appears within two (2) years from the delivery of the goods.

8.2 Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within one year of delivery already existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

8.3 In the event of a lack of conformity, the Buyer may request, free of charge and at their choice, either the repair or replacement of the purchased Product, unless the remedy requested is objectively impossible or excessively expensive compared to the alternative.

8.4 The Buyer may request, at their discretion, an appropriate price reduction or termination of the contract (termination is not permitted in the case of minor conformity defects) if one of the following situations occurs:

a) the Seller has failed to repair or replace the goods within a reasonable period;

b) the lack of conformity persists despite the Seller's attempt to restore conformity;

c) the lack of conformity is so serious as to justify immediate price reduction or contract termination.

8.5 The request must be made in writing, via shop@angolokappa.com; in the report it is advisable to describe the defect, including photos or videos, and indicate the date the issue was discovered. The Seller will respond to the Buyer within 7 (seven) working days and, if the defect exists and falls within the legal guarantee, the Seller will provide instructions for replacing or repairing the Product.

8.6 The following are not considered conformity defects:

(i) characteristics of the Products imposed by mandatory legal provisions or binding decisions;

(ii) defects due solely to improper or incorrect use of the Products, external causes (e.g. impacts, drops), negligence or misuse.

9. Right of withdrawal
9.1 According to the Consumer Code, the Buyer may withdraw from the purchase contract within 14 (fourteen) working days from the date of receipt of the package containing the purchased Products. In case of separate delivery of multiple Products ordered with a single order, the fourteen-day period starts from the day the last Product is delivered. Instructions can be found here: https://www.angolokappa.com/it/resi-recessi/.

9.2 Pursuant to art. 59 of the Consumer Code, for hygiene reasons, sealed Products and cosmetic Products for which the hygienic guarantee is compromised upon opening the primary packaging, are expressly excluded from the right of withdrawal. In practice, the right of withdrawal is excluded if the Buyer opens, as applicable, the seal (if present) or the primary packaging. See the FAQ for clarification: https://www.angolokappa.com/it/resi-recessi/.

9.3 Under article 57 paragraph 1 of the Italian Consumer Code, the Buyer must return the Products within 14 days of notifying the intent to exercise the right of withdrawal. Return shipping costs are borne solely by the Buyer. Until the package is delivered to the Seller, it remains the Buyer's responsibility. Any loss or damage may affect the refund.

9.4 Parcels sent with charges to the recipient will not be accepted.

9.5 The Seller will refund the Buyer the full amount paid for the Products within 14 days of receiving them or proof of their return, whichever comes first.

9.6 If the purchase of Products included any free gifts and/or items, including “free samples”, these must also be returned in the event of withdrawal. Failure to return them will incur a charge of €10.00.

9.7 The Buyer is liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics and functioning of the goods pursuant to article 57, paragraph 2 of the Consumer Code. This means that, if the Buyer uses the Products in a way that damages or devalues them, they retain the right to withdraw but will be required to pay suitable compensation, which may be deducted from the refund.

10. Failure to collect the parcel – contract termination
10.1 As collection of the Product is a specific obligation of the Customer, upon handover of the Order to the selected courier, the Seller will send an email notifying the Buyer of the upcoming delivery, including the tracking link. Order status and tracking are also always available in the Buyer's personal area.

10.2 The courier will attempt delivery on the date shown on the tracking. In case of failure, a second attempt will be made, unless address corrections are required, in which case the Buyer must act accordingly.

10.3 After the second unsuccessful attempt, the parcel will be held at the courier's warehouse for the period shown on the tracking page. Depending on the courier, the hold can be lifted by contacting them directly or by contacting the Seller’s customer service.

10.4 Once the holding period expires, the Product is returned to the Seller. The Seller will inform the Buyer, who may request reshipment at their own expense within 5 days from the notice.

10.5 If the Buyer fails to respond within the timeframe mentioned in 10.4, the contract will be terminated and the Seller will refund the amount paid by the Buyer. Any discount codes used will be forfeited.

10.6 If the Seller cannot refund the price paid due to incompatibility of the original payment method with automatic credit, they will ask the Buyer to provide bank details. After ten days without response, the Seller will issue a purchase voucher equal to the amount to be refunded and send it to the Buyer's contact details. Once the voucher is issued, the Buyer shall have no further claims.

11. Privacy and data protection
11.1 The Seller protects customer privacy and ensures that the processing of personal data complies with the provisions of the applicable privacy laws, including Regulation (EU) 2016/679. ADD PRIVACY LINK

11.2 Personal and fiscal data acquired by the Seller, as data controller, are collected and processed according to the methods set out in the Website’s Privacy Policy and relevant notices.

12. Communications and complaints
12.1 The Seller can be contacted via the following means:
a) physical address: VIA OZANAM 13, 20129 MILAN
b) phone number: 351 488 8843, during the hours indicated on the Website contact page.

12.2 The Seller will make every effort to respond promptly to any complaints, disputes, or reports, ensuring the utmost willingness to resolve issues and provide accurate information. Under art. 14 of Regulation (EU) No. 524/2013, the Seller informs the Buyer that in the event of a dispute, a complaint may be filed via the ODR (Online Dispute Resolution) platform provided by the European Commission at the following link https://ec.europa.eu/consumers/odr/.

13. Governing law and jurisdiction
13.1 This online sales contract is governed by Italian law. Any disputes concerning the interpretation and execution of this contract shall fall under the jurisdiction of the court in the place where the Buyer, as a consumer, resides or is domiciled, if located within the territory of the Italian State.

13.2 If any provision in this online sales contract is deemed invalid, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions, unless it is shown that the consumer would not have entered into the contract without that invalid/ineffective part.